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Thinking Big About B2B E-commerce

Imagine buying a vehicle bridge—or temporary access matting online in just two clicks.

This might sound unlikely. Bridges are substantial, heavy, and costly. They require flatbed shipping. Traditionally, these are not products one expects to find with a simple ‘Buy Now’ option.

Industrial Timber Products in Maple Ridge, BC, just launched a website that does exactly that.

What “online” actually means for industrial buyers

The common approach with heavy industrial products is to hide pricing behind a quote form. ‘Call for pricing.’ ‘Request a quote.’ It feels safer, but every additional step can cause buyers to choose a supplier with a transparent buying process.

ITP’s new site flips that. The full catalogue — crane mats, vehicle bridges, custom timber, rail products, outrigger pads, stop Logs, pipe dunnage — lives in one WooCommerce store. Customers can buy directly. If they’d rather lock in a formal quote first, the quote cart sits right next to the buy button.

Freight is quoted separately for each order. This is because shipping requirements vary widely; for example, delivering a load of crane mats to northern Alberta is a different challenge than shipping an outrigger pad to Burnaby. After purchase, customers receive a custom shipping quote based on their order details and delivery location.

The point

If you can sell a timber bridge online, you can sell whatever you make online. In fact, people are searching for niche products every day. When your products are online and ready to be purchased, your customers are found and qualified for you.

The blocker is almost never the product. It’s the website. Most B2B sites are built like a brochure with a contact form bolted on. Industrial Timber Products started with a catalogue site and an online payment system that could be converted to e-commerce when they were ready. The site grew with them.

ITP has been in business for 40+ years. They sell to construction, rail, oil and gas, marine, and environmental crews. Not a technology company, but thinking innovatively has helped ITP grow their business in a shrinking market.

If you’ve got a B2B product line and you’ve assumed online ordering is for someone else, ask yourself what’s actually stopping you. Let’s talk about your hard-working website.

See the site: industrialtimberproducts.com

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Allen Haslinger Allen Haslinger Partner at Honeycomb Creative Inc.

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